Customer care support or call center services can help you reach your customers in the best possible way. With 24x7 phone answering services, real time reporting and 100% call recording facilities from Dun & Bradstreet; you can experience increased sales and better conversion rates.

Our Contact Center Support offers a range of services to clients across industries and product lines.

Services We Offer

Inbound-Call-Center
Inbound Call Center
Serivces
Outbound-Call-Center
Outbound Call Center
Services
Telemarketing
Telemarketing
Services
Technical-Support
Technical Support
Services
Business-Process
Business Process as
a Service
Email-Support
Email Support
Services
Chat-Support
Chat Support
Services

OUR USP- “ONE-STOP-SHOP” FOR CLIENTS

Dun & Bradstreet is a one-stop shop that offers both:
  • Access to Dun & Bradstreet’s local and global database for prospecting
  • Tele-calling Support with top quality agents

Businesses no longer need to manage multiple data and contact center vendors and can save themselves considerable time and cost. This in-house database mapping combined with our various Sales & Marketing Solutions offers an integrated plan to our clients across industries.

TELE-SURVEYS

Growth is the mantra for all sales and marketing teams. And the key to growth is to understand your customers and their preferences about your business. And how do we achieve it? That is where Dun & Bradstreet helps in conducting surveys. We conduct Computer Assisted Telephone Interviews (CATI), in which our tele callers follow a script containing questions that are needed to analyze the customer's requirement. These questions will help the customer to understand who their competitors are, what they need to focus on, numerous questions can be asked giving great flexibility in Data Analysis. Hence a broad range of data can be collected.

Value Added Sales Solution

To help you easily make sense of, benefit from and track all this data in the way that best suits your needs, we also provide an extensive portfolio of Sales & Marketing Solutions including:

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